The lifeblood of any healthcare organization is the staff. Medical, as well as office staff, play important roles and affect your bottom line. They are the front line of defense. The people dealing with your patients on a daily basis. A motivated, hardworking, user friendly staff will increase patient satisfaction, retention, and increase referrals. Finding the right people isn’t easy. You hear it all the time. Luckily, we are here to help with that part.
With the right people at every position, you maximize your patient satisfaction. Patient satisfaction leads to good press, referrals, and retention for the long term. It is all around healthy and profitable to staff with the best people in your area.
Making a visit to the doctor’s office less stressful for people will go a long way and you will see the benefits of a good staff right away.
Well trained employees are more efficient. They complete more tasks per day and take less time per task. Cross-training employees will leave your office less impacted when a staff member decides to move on to another opportunity or needs to be let go.
Healthcare staff is regulated by organizations like OSHA and HIPAA. Investing in employee training is not just advised, it is required by law to some extent.
Marketing will help get your phone ringing, but only training staff properly will get patients in the door.
Keep your staff trained, keep your patients happy, and prosper.
As an alternative to in-house staff being trained to field calls, there are other options. Have you ever thought about outsourcing inbound calls to a call center? When your staff is too busy to be hitting the phones the way you would like, we offer call center solutions to help you follow up, schedule, and interface with new patients.
Since they are our own staff, we manage them to ensure professionalism and a focus on generating new patients and nurturing leads for the medical practice.